Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, Services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may also collect information regarding your history of health, and other publicly available data, including any that you have shared via a public platform (such as social media).
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Gemma Clare may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the Products, Services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our Products and Services.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order, communicate details of our Products and Services as well as update you on relevant changes to our organisation. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users internally for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may also share your data with Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
- to comply with our legal obligations
- to exercise our legal rights (for example in court cases)
- for the prevention, detection, investigation of crime or prosecution of offenders; and
- for the protection of our employees and customers.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related Product or Service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
There are two main ways in which we collect personal information on this Site:
- When you provide it to voluntarily (e.g. via order forms, emails, etc.)
- When we collect it automatically (e.g. via cookies and analytics tools)
You might also receive personal information from third parties, such as social media channels or subsidiary companies.
You may provide the following types of personal information to us voluntarily in order to make a purchase:
- Email address
- Phone number
- Shipping address
- Payment card details
- Billing address
The types of automatic personal information we collect might include:
- IP address
- Cookie ID
- Device ID
- Operating system
- Browser type
- Website usage information
- Referral information (i.e. the website you came from)
The table below describes some typical activities of an eCommerce business, together with the types of personal information it might need to collect for these purposes.
|Some typical activities of an eCommerce business:||Types of personal information it might need to collect for these purposes:|
|Communicating with a customer about their order or their customer service queries:||Name, email address, phone number|
|Processing a customer’s order:||Name, shipping address, billing address, payment card details|
|Advertising:||Cookie ID, email address|
|Improving your website or app:||Analytics data, e.g. website usage|
|For security and fraud prevention:||IP address, cookie data|
|Setting up an account:||Username, password|
Tel: +44 (0) 7821 413174
Email: [email protected]
This document was last updated on July 09, 2020